Testimonials for Keystone Basement Systems

Keystone Basement Systems are a top notch professional company and leaders in the encapsulation of crawl space business. Their salesperson Jayden Williams and his over 90 minute assessment and presentation including samples of what they would be using plus a short video sold me on their products and business. Jayden followed up after I signed the contract and sent me a thank you card. This is what a business needs to do in order to gain the customers trust and feeling assured that they made the correct inn decision.I was notified by Arley the prior Wednesday that the installers would be arriving Monday the 22nd and they would contact me when they would be arriving around 11 am after a meeting. Nathan Rich called me around 9 am and informed me that he and Darrell Hutson would be arriving around 11:30 am after their Monday meeting and then again at 10:30 to tell me they would be at the house at 11 am - and they arrived on time.Both Nathan and Darrell were professional, friendly, efficient, and started at 11 and worked without break until 4:15. Nate explained the process again to me as did Jayden when he sold me on their business. Nate made sure to ask me a few times if I had any questions. I had a few minor ones that he answered. I was even given a discount because I had cleaned out the entire area. That was a nice bonus and appreciated.Nate told me he would take pictures throughout the installation and will send them to my email. Throughout the day every couple of hours he kept me informed of where they were and what they were doing. Darrell and Nate never stopped moving all the time they were working in the crawl space.At the end of their job Nate informed me that they were short with supplies and asked where the closest Lowe’s was located and said he was going to drive the 7 miles, get the supplies and come back and finish the job instead of having a maintenance person come back out and do it. He said that he and Darrell like to fully finish the job and they returned in 30 minutes and did.I cannot say enough about how much I was impressed with both Nate and D and their work attention to detail, cordialness, and professionalism, I would rate them a 10 out of 10 and Keystone Basement Systems the same - a 10 all around.They may cost a bit more than their competitors, but the materials, salesmanship, communication, and installation all proved - you get what you pay for. Kudos to Keystone and their product and team. I would highly recommend them without reservation.

I had a free inspection by Michael Ashburn of my crawl space this week. Probably the best one I have had. He was thorough. He was the only one who went inside the cavity to look around, physically brought up and showed me evidence of the issues and then walked me through 3 options, providing an order of magnitude of effectiveness and costs. He was not salesey but rather educational and also incredibly empathetic to my unexpected situation. He spent additional time looking at another related matter and even pointed out another unrelated issue his comapny doesn't handle that I need tp do. I could go on, but I texted him after that it was a breath of fresh air. It was delivering wise counsel rather than just trying to push business. Highly recommend you ask for him if you reach out to Keystone. His knowledgable is deep and he is just a person of integrity. Thanks Michael!

I give Keystone 5 stars.

Josh did a great job

This company is the best!!! James was excellent at giving us all the details and extremely kind, and David & Elijah were incredible with all the work they did!!! They showed up early, cleaned up after themselves every day and worked so hard. My basement has NEVER looked better. Even in this freezing weather lately, that didn’t stop them! I can’t recommend them enough!!!! 10/10 service. Thanks, you guys!!!!

Keystone is the best

The guys did a good job

I love the service.It was very clean.

The men did a good job.

Keystone did a great job. Juan and Scott were excellent.

Simply fantastic! the smell is gone 

Simply fantastic.! the smell is gone 

Dave and his crew did a fantastic job and I am very pleased. 

The homeowner was extremely worried about what was going on. Even though the problem was a longstanding one, she was unaware. To her, it was brand new…abrupt, scary. She called her brother and he found us. He was present at the inspection. We love that. He then asked questions and ensured his sister was taken care of. HE sent us a thank you card and we didn’t even fix his house. Great example of why to choose Keystone. 

The salesman was very nice and explained things thoroughly. David and his men did an excellent job completing the work and everything was cleaner than before they started.