Basement Waterproofing Customer Testimonial from Samantha & Rob S. in Moundsville, WV

Chris Bailey is very experienced, courteous, and thorough in guiding you through each step of the process. He remains engaged throughout and does not simply leave after closing the sale. After having several different companies visit, he was the only one who arrived fully prepared. He took measurements, entered the crawl space to conduct a detailed examination, and ensured everything was properly assessed. A week before the project started, the field supervisor, Joe, and project manager, Devin, came out to evaluate the site and help prepare the crew. They were respectful, professional, and provided helpful information.

The crew lead, Gavin, along with his team members, Julez and Dee, were exceptional. They demonstrated a high level of knowledge and took great care in their work. Their dedication was evident as they worked diligently without stopping. These young men were very respectful and kind, and I never felt uncomfortable having them in my home. Having interacted with many contractors and tradespeople over the years, I can sincerely praise these three young men for their professionalism and attitude. If there were a way to recognize their efforts with a raise or bonus, I would certainly consider it. They even took the time to listen to a few of my stories, adding a friendly touch to the experience.

Overall, this team worked seamlessly together and transformed what could have been a stressful experience into a positive one. Thank you, Keystone.