Help I have owned this house for 17 years
Challenge
Jan owned this home for 17 years, and had never had a problem until now. She called Keystone Basement Systems because she had sagging floors, and they promptly scheduled her an appointment to have a field inspector come out to her house. Upon arrival the field inspector and her sat down to discuss the issue,. This was done so he could have a better understanding on how important this was to have fixed for Jan, and also in hopes to be able to put her concerns at ease, as he is coming up with a winner of fantastic plans. He then thoroughly did a complete inspection of the problem area, using all the proper tools and taking very accurate measurements. He completed his plan and went back to Jan and explained the whole thing. The plan included a 10 foot steel beam replace the rotten wooden beam that was in her ceiling, and then to have 2 posts installed for extra support. After making sure Jan knew how important this was to have done, and answering all her questions the field inspector returned to the office and scheduled the project out for installation.
Solution
The day of installation came and the foreman and his crew arrived and introduced themselves and explained how the day was going to go. They then g=quickly, yet expertly got to work installing the ceiling beam and the 2 support posts, and then thoroughly cleaned up after themselves. They then showed Jan around the basement, explaining the whole time what had been and what the effects it had. She was very pleased with the results and even gave Keystone a 5 star review!!!