Join the Keystone Basement Systems Team: Now Hiring a Customer Care Representative

Join the Keystone Basement Systems Team: Now Hiring a Customer Care Representative

At Keystone Basement Systems, we’re more than a basement waterproofing and foundation repair company—we’re a team driven by purpose, people, and pride in our work. As a regional leader in the basement waterproofing and foundation/concrete repair industry, our mission is simple but powerful: to redefine the basement industry by delivering a truly remarkable customer experience.

 

To support our continued growth, we’re looking for a Customer Care Representative to join our team and become a key part of the experience our customers remember long after their project is complete.

A Company That Cares—About Customers and Employees

At Keystone Basement Systems, we believe strong relationships are the foundation of everything we do. We care deeply about our customers and strive to build long-term relationships based on trust, communication, and outstanding service.

 

That same commitment extends to our employees.

 

We work hard to redefine what it means to be part of a home services company. Our team members are our most valuable asset, and we want every employee to feel respected, supported, and empowered to experience success in ways they may never have imagined.

What We Provide Our Team Members

When you join Keystone Basement Systems, you’re joining a company that invests in your success. We offer:

• A trusting, respectful, and fun workplace culture

• The best tools, systems, and training to help you succeed

• A competitive pay and benefits package

• Opportunities for professional growth and advancement

• A team you can be proud to represent

Our reputation speaks for itself, with industry recognition that includes:

• BBB Accredited Business with an A+ rating for 21 consecutive years

• Over 1,000 Google reviews with a 4.8-star rating

• “Best of HomeAdvisor” award for multiple years

• “Merit Award” from the National Association of Waterproofing & Structural Repair Contractors

• Certified Basement Waterproofing and Crawlspace Specialists from Basement Systems International

• Certified Foundation Repair Specialists from Supportworks, Inc.

What You’ll Do as a Customer Care Representative

As a Customer Care Representative, you’ll be the voice of Keystone Basement Systems and a critical connection between our customers and our team. Your responsibilities will include:

• Answering incoming calls and setting service and sales appointments

• Following up with customers on questions, concerns, and ongoing projects

• Providing tactical support to other departments

• Maintaining accurate customer records and database information

• Communicating with customers to ensure satisfaction with our work

• Delivering a remarkable customer experience at every touchpoint

What We’re Looking For

We’re seeking someone who takes pride in helping others and understands the importance of great communication. The ideal candidate will have:

• Previous experience in a customer service role

• Exceptional telephone and interpersonal skills

• Comfort using computer programs and applications

• A positive attitude and desire to be part of a team that truly cares

Schedule Details

• Shift: 12:00 PM – 8:00 PM, Monday through Friday

• Rotating Saturdays: 9:00 AM – 5:00 PM

Ready to Be Valued for What You Bring?

If you pride yourself on delivering exceptional customer service and want to be part of a company that genuinely values its employees, we’d love to hear from you. Apply today to join Keystone Basement Systems as a Customer Care Specialist and start building a rewarding career with a company that stands behind its people.