Why Do Waterproofing and Foundation Repair Quotes Differ in Price?
When it comes to home improvement projects, such as basement waterproofing or foundation repair, it can be tempting to go with the cheapest option available. However, as the old adage goes, you get what you pay for. Choosing a low-price company may seem like a good deal upfront, but in the long run, it can end up costing you more money and aggravation. Besides, how do you get a lower price in the first place? Well, just look at the components that create price; labor, equipment, material, warranty and back-end service. To get a lower price, you have to lower the quality in some or all of these areas.
Keystone Basement Systems, on the other hand, chooses to calibrate its solutions to permanently solve problems for its clients. We know this is something you want to fix once and never have to deal with AGAIN! We have a reputation for providing high-quality work using highly-skilled people using great equipment and materials to provide lasting results. Here are some important things to consider when making your choice:
Labor: Keystone Basement Systems employs highly-skilled and experienced people who are well-trained to handle a wide range of basement waterproofing and foundation repair issues. They have the expertise to assess the problem and recommend the best solution for your home, ensuring that the job is done right the first time. The company invests heavily in continuing education to build expertise in its people. This creates a higher probability that jobs are done right the first time, even when odd or non-standard issues arise. Additionally, team members at Keystone are fairly compensated. Our team members stay with the company and make real careers. Because of this, our institutional knowledge grows over time. Lower price companies, on the other hand, don’t believe in this, and pay little to their team members to get their price down. Turnover is prevalent. In that environment you must continue to use entry level or transient labor to do the work, because that is all you can attract with low wages. This lowers the likelihood that standard jobs will go well for the customer and drastically lowers the likelihood of success when a job is different or non-standard. In short, you get what you pay for.
Quality Equipment & Material: Keystone Basement Systems uses high quality equipment and materials for their clients. This ensures that the job is done efficiently and effectively, with a focus on long-lasting results. As it is in all the trades, you can use material and equipment that is low quality, medium quality or high quality. Each company makes that choice. What you chose determines how long things will last. At Keystone, we know our customer demand longterm solutions, and would not stand for low or medium quality that quickly breaks down. Low price companies are short-term thinkers, and put very little emphasis on long-term results. Hence they chose the lower price equipment and material. That’s how they get the price lower.
Warranty & Guarantee: Keystone Basement Systems stands behind our work, offering warranties and guarantees on our services. This means that if any issues arise after warrantied work is done, we will come back and fix it at no additional cost to you. It is for this fact we dominate all online review platforms when judged against our competition. Lower price companies use fine print (if they are even still in business), avoidance or half measures to deflect and avoid responsibility. The lower price company will likely provide the worst back-end service, no matter what is written on an estimate. Why? Because backend service requires people, departments and capacity. That had to be reduced or removed to get the price lower. In short, you get what you pay for.
Customer Service: Keystone Basement Systems places a strong emphasis on customer service, working closely with clients to ensure that their needs are met and their questions are answered. We believe in annual maintenance to ensure the function and longevity of our work. We welcome having a relationship with our clients and believe in standing by you over the years to ensure you never experience this issue again. We are committed to providing a positive experience from start to finish, and are always available to address any concerns or issues that may arise. Lower price companies want to collect the check and never see or hear from you again. That’s where the term “tail light guarantee” comes from. Your warranty and back-end service immediately fades like the taillights of the truck you see driving away. In the end, you get what you pay for…and you know deep down that is true.
While a low-price company may seem like a good deal initially, the reality is that they use lower quality equipment installed by less skilled people, leading to problems down the road. These companies rarely live up to the warranties and guarantees stated on their estimates, leaving you on the hook for any future repairs or issues. Remember, price is what you pay today and cost is what you pay over time. Lower price options are strongly correlated with a lower price on day 1 and a much higher price over time. That, coupled with the stress and aggregation of fixing something that should have been done right the first time, makes the lower price options dramatically more expensive in the long run. You guessed it, In the end, you get what you pay for…and deep down you know that is the truth.
In contrast, a company like Keystone Basement Systems provides a high-quality service with skilled labor, top-of-the-line equipment, and a commitment to customer satisfaction. While our prices may be higher than some of our competitors, the cost over time will be lower. The value we provide in terms of quality and peace of mind is well worth the investment. Also, you don’t have the risk. Consider this:
Lower price option = Low price / high risk option
Keystone = Low risk / high value option
In conclusion, when it comes to home improvement projects such as basement waterproofing or foundation repair, it's important to choose a company that provides high-quality work with great people and great equipment. No one wants to do this work twice. Therefore, consider the low risk / high value provider that can make that happen. Keystone Basement Systems is an excellent example of such a company, offering skilled labor, top-of-the-line equipment, warranties and guarantees, and exceptional customer service...because in the end, you get what you pay for…and you know that is true!
Every single day people are disappointed by contractors. Sadly, some people are even outright ripped off. The basement waterproofing and foundation repair industry has one of the worst reputations for customer satisfaction of all the trades. The Better Business Bureau states that the biggest problems between contractor and customer is differences in expectations and subpar execution of what was promised. Every single person who has been dissatisfied by a contractor, first signed a contract thinking they would get good results. They "hoped" it would work out. But this is nothing new. This is really a tale as old as time. So if we know this, why does it continue to happen every single day to people? Why does it persist? Somehow people forget that you get what you pay for.
The cheapest solution is the one that last the longest!