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My pump spy backup pump light was blinking red and the alarm was sounding. I was worried because it was a very rainy day. Of course it was after 5 pm but I took a chance and left a message. Later on, Ranae from the office called me on her own personal time and told me if there was even a small power outage, this will happen. She told he how to fix the alarm and the red blinking light and my system was back to normal. I did not have to wait and worry. Ranae is so nice and helpful. That’s why I like Keystone Basement

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