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We unfortunately had a sump pump [with battery back up] develop an electric problem and the motor was on the verge of catching fire. After a scary visit from the Bethel Park volunteer fire dept., they were able to get things under control and I then called Keystone to see about getting a replacement. Renee actually called me back, on a Saturday when she wasn't supposed to be in the office - that is true commitment. We originally contracted with Keystone in 2004 - and the job was well done by expert installers. Then another call to them to just 'check things out' in 2017 and install the battery back-up. Again, another great job! This time I will admit I was truly in panic mode, and placed a call on a Saturday and left a message. I received a call back from Renee, who was more than compassionate and helpful. She was able to arrange a crew to come out 2 days later to install a new system! Bruce and Austin arrived [called & said they'd be there by approx. 9:35 & arrived at 9:34!]- can't ask for any better than that! They were incredibly polite, patient in explaining everything, and REALLY neat workers. No mess whatsoever! I had to place a call after the install and spoke to Mike, and he too, went above & beyond to help my husband and I. The peace of mind we have with the installed new system is priceless, and knowing that we have such a fabulous company in our back pocket when [or IF] we need them is great. Do not hesitate to use this company! Renee, Bruce, Austin, and Mike - THANK YOU and God Bless for all your help in making this all happen so seamlessly and quickly.

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