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Barry your tech came to our residence in Conneaut Lake to check the sump pumps. he went above and beyond what was required. He not only carried a new battery in from my trunk but carried the 2 old batteries out and placed them in my trunk. he was did an excellent job on verifying that everything was performing properly and explained all aspects of what he was doing in an regular language. because of his explanations, we had him install an new dehumidifier while he was there. in addition I would l like to compliment Rene for her outstanding customer service. she helped us with any questions we had leading up to completing our appointment and working with us on the purchase of the new dehumidifer. these two people are a great asset to your organization.

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