Keystone installed our system in 2006 ~ GREAT Job!! 13 years later our sump pump failed and I called and left a message on a Sunday evening and by Monday morning at 8:30 a.m. Renee returned my call! She was patient and a great help! Tuesday afternoon, two employees were here to remove the old pump and replaced it with a NEW PUMP ~ FREE! It was a pleasure to deal with a company who is trustworthy and true to their word "Lifetime warranty". Very good experience with everyone!!!
Everyone involved in our contract concerning our flooding basement problems we're excellent! With all the bad rainy weather we have had, our basement would have been flooding non stop.. the indoor French drain system with sump pump that was installed has kept it dry.. saving our backs and sanity! We are so grateful for a job well done!
I have to say that I did not get water in my basement after both big rains that we had. This is the first time I am not cleaning up muck in some time. I was impressed by how clean the work was also.
Just wanted to write to say what a pleasure it was to work with Keystone, and also, what a relief! As a single mom, I'm always extremely wary about having people in and around my house. You just never know who's a weirdo and who will try to take advantage. With Keystone Basement Systems, everyone was competent, professional, reliable, and kind throughout the entire process. Pricing was explained thoroughly and fairly. I was treated with respect. And the end result was gorgeous! I love my finished basement, and my teenager loves it more. It's perfect! Thanks to everyone who worked so hard and did such a great job.
Recently this past summer with all of the rain we have experienced I started having issues with water in the basement. Nothing too bad but water here and there during hard rains. The salesperson that was sent was very professional and very thorough with his inspection. It was minor enough of a problem that they were able to nullify the situation from the inside without digging on the outside. They were finished in one day. I haven't seen any water since. These guys also finish basements which I plan on taking advantage of too.
True professionals, every step of the way.
I just want to take this time to thank Keystone Basement Systems, Jeff Martello, for working with me, Don, for coming out and making sure all was going well! lol and especially Wesley and his crew for an awesome job they did putting in my french drain this past week. They were on time, polite and well mannered...very professional. They came in, got the job done and cleaned up the mess...although there was very little mess. :-) I have to be honest, because the first day, I was literally sick to my stomach seeing my basement being busted up lol But by day 2 when I seen the finished project... I felt so good and relieved. And for the first time in almost 4 years, I've been praying for rain lo On a good note, the pump is working just fine. And last, but not least, I want to thank Renee, back at the office, for taking her time and walking me through a minor problem I had. She was great! So again, Thank You Keystone for giving me my basement back
It was awesome. Everyone I had spoke & met with was so nice & very informative.
This customer provides excellent customer service. I highly recommend!
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