I called on a Wednesday and someone was able to come that very same day. Scott McGregor was prompt, polite, extremely informative, and educational. Scott inspected the areas of concern and reviewed everything with us. He was able to explain things in terms I could understand. My fiancé and I felt informed and decided to move forward. We are very pleased with how the meeting went and Scott, he was a great guy to do business with.
We actually had Keystone come out twice. Brian came out and we went over what needed done. The inside work , french drain clean-up, etc was very professional, however, being new getting this done I felt more time should have gone over how and where the water would be dealt with. After the first time the discharge line was placed beside the outside wall. I called them to have the discharge pipe moved. In the front discharge pipe the workman tied that into a thin plastic downspout with plumbers compound which did not hold. We actually had a plumber install something that will hold up. As I stated before everything done inside is fine, but there should have been more discussion about the discharge of the water.
Jeff was here and was very knowledgeable about what you do and why. He explained everything in layman’s terms. No high pressure. He is an asset to you company.
Scott came out today. I had contacted them this morning and was surprised at the quick response. I have a situation of dampness in the middle of my basement and even though he had no solution at this time for his company to perform, he gave me several options that I could try myself and then see what happens. We both agreed that digging up my Nature Stone floor was a last resort. Scott was very helpful, courteous and took the time to attempt to make an evaluation. He did take some images and my floor will be a topic in an upcoming round-table discussion of employees. My wife and I were very impressed with the way Scott handled everything even though this was all part of the complementary inspection. Bravo!
After years of having water problems in our basement, we called Keystone Basement. Within minutes of requesting information, we received a phone call. Dylan met with us and explained their system and went out of his way to make sure the project was completed to our satisfaction. Wes and his crew completed the work ahead of schedule. We are very pleased with their service.
We had an internal french drain installed recently and the team was very professional and knowledgeable. It ended up taking them a little longer than we thought because they ran into a few issues once they were down there but I was always able to get a hold of the original sales person and/or the owner to get my questions about impact resolved. The finished product looks great and the group of guys working on the project did a wonderful job. I would definitely recommend them.
Years ago I had Keystone Basement Systems place a beam under the main beam of my house to stop sagging of the over 100 yr old wood beam. I contacted them again when I noticed some basement joists sagging at the stairs. I was very please to see Tony come back to do the work. My first experience left me with a clean basement and minimal dust. Tony & his crew, then & now, took/take great care in making the work area clean before leaving. He makes the holes for the posts neat and finishes them so it doesn’t look like you have a bump in the floor. The crew, on both occasions, get to work, so the lift & finish work, and clean up in a highly professional manner. I will hire them again and recommend them to anyone needing this type work. Thanks guys for a great job & Happy New Year!
I recently had Tony from Keystone Basement Systems assessment my basement and foundation wall problem. Tony took the time to point out exactly what the root cause of my problem was , which was totally different than what I originally thought. He also explained to me what the best and most cost effective way to permanently fix the problem. I was extremely pleased to know that the problem could be fixed in spite of the difficulty of the work that needed to be done that I signed a contract that day for a fair price and without any high pressure selling on Tony's part. This was also the first time I ever signed a contract for work without getting other proposals. I cancelled the remaining three companies that were scheduled to give me prices the following week
The installation crew was fantastic in every way. The did quality work and went above and beyond to ensure everything was to my satisfaction. They did a beautiful clean up and were professional and pleasant.
Chuck A did a great job explaining the system. Checked everything out and did a thorough job. Great system and great experience.
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