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We had another well known company install our internal French drain. Three months later there was a monster rainstorm and our finished basement flooded. We had a lifetime guarantee from the company so we called and complained. Their answer to us was “Sorry, our system isn’t designed to handle that much water”. We were hesitant to try another company but we had to do something. We had two different people tell us to try Keystone Basement Systems so we did, and boy we are glad we did. Brian was our rep, he explained in detail the procedure. Our basement is bone dry, and they actually have a computerized battery backup pump system with a phone app that warns you if something needs replaced and keeps track of how much water we are pumping out of our house. An amazing pump and and amazing company to deal with.
Brian made us feel very comfortable when he sold us this service. I had a lot of questions as I am not familiar with these types of services. I trusted him and he was available (even throughout the installation) when I had questions. Wes and his team were very respectful and professional. They did a great job of communicating with us what was going on and when it would be done. The basement looks great and we are thrilled with the work. Big thanks to Brian, Wes, and the guys who stayed late to finish the job!
I called Keystone for a quote on my basement waterproofing and from the start Anna was beyond friendly and helpful. She took the time to understand my basement flooding issues and was able to send out someone the next day. Thank you Anna!
I spoke to Anna to set up appointment for my home. She was very professional, answered all my questions and explained how the appointment Kent would go. I was such a pleasure to talk to her!!! I wish more companies had employees like Anna!!!
Had french drains and PumpSpy installed 3 weeks ago. Since I never heard the sump pump come on, I thought it might be defective and not working. Chuck Abramski of Keystone came out and ran water through the pump and checked the PumpSpy App to see if it was working. The pump came on and the app is working properly. Chuck addressed my concerns and did a nice job.
We hired Keystone to install an interior French drain system. The workers arrived as scheduled. Eddie and Brandon were courteous and respectful. They helped me by moving a few things out of the work area that were too cumbersome for me to move. They work diligently finishing the job within the timeframe that was quoted. Eddie and Brandon removed all of the debris and cleaned up all of the heavy dirt. I would recommend Keystone Basement System to neighbors, family and friends.
Scott was very helpful in coming to give us advice about what to do about our water problem. Thankyou Scott!
I had an internal french drain and sump pump installed. I was concerned because I didn't think the discharge pipe was placed far enough from my house. Also, I was unable to connect to the app which monitors my system. Renee from Keystone called me back promptly and said that they would extend the discharge pipe further away from my house. Also, she explained how the monitoring app worked for the pump and how I could connect. She was very responsive and helpful.
From Brian ,the salesman, to Erik & his crew, I can honestly say that everything was top notch! Everything was explained fully & the workers did a fantastic job! They took away all debris & did a great job cleaning up. I would recommend Keystone to any one having basement issues!
The guys at Keystone really did a great job. Very professional and made sure I knew what was going on the whole time. They were prompt and worked until the job was done. They cleaned up as they worked and when they were finished, it looked like they weren’t even there except the new concrete. They explained everything about the pump functions and answered any questions we had. I highly recommend them if you are considering having French Drains put in.
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