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Jeff was very professional and thorough. We’re looking forward to having our wall repaired.
Brian McWhirter was thoughtfully attentive. He pronounced my name correctly the first time! He patiently took extra time to explain and educate Amanda and I on the rationale for his suggestions. When we shared about housing issues that were out of of his company's bandwidth he suggested other contractors who he had work with in the past and had positive experiences with. Brian spoke to our multiple intelligences with his teaching explanations, examples and the online monitoring system just made my day! It would give us a peace of mind! Amanda and I felt Brian spoke with us in a respectful manner, not condescending at all. We feel well-informed and supported with the renovation process he presented. Also, Brian was extremely respectful of our no shoes in the house policy. Brian was through and he wasn’t afraid to correct himself and go back and look a second time to recheck a situation. Lastly, Brian was sensitive to our finances and shared financing options that we could explore. We highly recommend Keystone Basements (Brian) for your waterproofing work. We will be hiring them soon!
Keystone is working hard to solve my issues with my wifi connectivity to my pump. They investigated and gave suggestions that I will try. They also are going to follow up with me once I get better connection. Thank you so much!
I called Keystone to inquire about hooking up the system to WiFi. Spoke to Renae Taylor who walked me thru several steps and then provided me with a video for the PumpSpy system. Not only did she answer questions, she provided info and did follow up to make sure that I made connection to the system correctly. Renae was most helpful!!!! My system is connected to the PumpSpy WiFi thanks to her work and diligence!
First off, from the first phone call this company has the most amazing customer service! Every person from Nicole, who took the initial call, to Brian, salesman, to Bruce, the installation foreman. With all of that being said, this review is for Bruce Pantojas. What an absolute Rockstar! This guy really cares about what he is doing and also cares about taking good care of the homeowner and putting them at ease. It was very important to Bruce to do everything the right way and taking the time to discuss hiccups along the way without hesitation. If Keystone doesn't recognize that this guy is truly an asset, then listen up now. The care he took in the cleanup and the extra steps taken to make sure we had exactly what we wanted. We couldn't be happier with the work done here, and the absolute professionalism of Bruce Pantojas. Please make sure he gets this!
Brian was awesome, he came in we went over what needed to be addressed, discussed the best option and came up with a no BS quote. We didn’t feel like anything in the quote was unnecessary or inflated on price. Brian even noticed something I didn’t think of in terms of future needs and we addressed it. All together an awesome experience and we cannot wait time see the project finished
Juan, Scott and Austin did a great job repairing our foundation. They were very prompt and started working right away. All the repairs look good and everything is clean. They were very efficient!
I spoke first to Anna in the office. She was confident and gave me a great impression on how the business worked, she answered many questions I had and sent a representative to my home quickly. Representative name is Brian McWhirter and he was fantastic. You could tell he had faith in what he does, that the company is reliable . He explained every detail to me so I understood all procedures to be done. He was very in-tune to everything I wanted and needed for my job. Excellent employee and great confidence builder. The best! The experience is a great one.
Met with Scott today for a review of my situation and estimate. He was very punctual, professional and informative. I greatly appreciated his time and attention. He represents his company very well
Brian Was great from the time he came into the house until he left. Very informative, easy to talk to, explained the process from beginning to end on both the carbon fiber straps and in-door drainage . He reviewed the quote process and discounts plus financing. Look forward to working with your company thank you
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