While adhering to the Covid-19 response, we are still available to you! Full SAFE and FREE inspections of homes and businesses with additional safeguards and best practices in place. Call us with any questions you may have.
My experience was perfect they were very professional and explain everything thank you for your help
Keystone more than lived uo to their reputation. The crew was neat, focused on their work and very polite. The job was completed in short order, cleaned up and done very professionally. The team leader explained the work to come and followed up by showing ua the task when it was complete.All in all it was a very good showing by an outstanding group of men.
Excellent experience. I called to have my system inspected because I had received some alarms during the recent hurricane. Barry and his assistant (Anthony) arrived on time and did a thorough operational test of the main pump and the backup pump. They even cleaned out the sump. They were pleasant and explained everything to me. Overall, an excellent experience.
Everything went great after the mix up was solved. He came out right away and everything is working good.
Very positive. The gentleman that came was both pleasant and knowledgeable That is always a good thing. He installed a new battery.
Hello, I was pleasantly surprised by the professionalism, punctuality, and technical ability of Jeff when he visited me for the free estimate today. I have met with several contractors to look at our basement issues and suggest possible solutions. The vast majority of those experiences with other companies have been underwhelming to phrase it in the most politely way I can think of. The proposed solutions were on point and seemingly all good options. Jeff was thorough with his review of the property and the foundation issues. He went in to detail about the differences between the options and the pro’s and cons of each with out activating the “pushy sales person” button which was refreshing! Thanks Jeff and Keystone Basement Systems! 5 Stars (would highly recommend)
Chris was professional, prompt, friendly, and knowledgable. He communicated clearly and took time to make sure we understood every step. He was engaging and did not come off as ‘pushing for a sale’. He’s great!
A little over a year after carbon fiber straps were installed, we noticed water coming into our garage. KBS came out quickly and addressed our issue. The service technician (Barry) was friendly and efficient. We're very pleased with our experience with Keystone Basement Systems.
Barry your tech came to our residence in Conneaut Lake to check the sump pumps. he went above and beyond what was required. He not only carried a new battery in from my trunk but carried the 2 old batteries out and placed them in my trunk. he was did an excellent job on verifying that everything was performing properly and explained all aspects of what he was doing in an regular language. because of his explanations, we had him install an new dehumidifier while he was there. in addition I would l like to compliment Rene for her outstanding customer service. she helped us with any questions we had leading up to completing our appointment and working with us on the purchase of the new dehumidifer. these two people are a great asset to your organization.
After having trouble with our system after a large weather system, Barry arrived and was courteous, tremendously knowledgeable, and had us back up with the perfect fix to our issue. Any company that finds technicians like Barry gets an obvious high recommendation.
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