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5.0
165 reviews

Keystone Customer Service

I had an internal french drain and sump pump installed. I was concerned because I didn't think the discharge pipe was placed far enough from my house. Also, I was unable to connect to the app which monitors my system. Renee from Keystone called me back promptly and said that they would extend the discharge pipe further away from my house. Also, she explained how the monitoring app worked for the pump and how I could connect. She was very responsive and helpful.

Excellent!

From Brian ,the salesman, to Erik & his crew, I can honestly say that everything was top notch! Everything was explained fully & the workers did a fantastic job! They took away all debris & did a great job cleaning up. I would recommend Keystone to any one having basement issues!

French Drains Awesome

The guys at Keystone really did a great job. Very professional and made sure I knew what was going on the whole time. They were prompt and worked until the job was done. They cleaned up as they worked and when they were finished, it looked like they weren’t even there except the new concrete. They explained everything about the pump functions and answered any questions we had. I highly recommend them if you are considering having French Drains put in.

Foundation repair

After being told my Foundation was bad on one corner I decided to get more than one estimate my first review was going to cost a little over eight thousand. My second was with Brian from Firestone he washe was very personable and professional he measured the inside of my house with a zip level meter and also the outside very thoroughly he found that my house did not need foundation repair (I might add the weather was quite messy it snowed and then rained ) he was a blessing to lift that burden off my shoulders, thank you Keystone for sendind Brian.

Crisis Averted

A switch malfunctioned and burned out our pump after 3 years of heavy service. We have two pumps in our system and each one cycles every 2 minutes. I was alerted to the issue by our Pump Spy. I contacted Renee and she was able to schedule a service tech for the next day. Chuck showed up on time and quickly replaced the pump and both switches. Chuck is by far the best tech you will have in your home. Chuck has a great personality to go along with his professional expertise. The best part is all was within the warranty so it was fixed for FREE!.

Meeting with Inspector

I called on a Wednesday and someone was able to come that very same day. Scott McGregor was prompt, polite, extremely informative, and educational. Scott inspected the areas of concern and reviewed everything with us. He was able to explain things in terms I could understand. My fiancé and I felt informed and decided to move forward. We are very pleased with how the meeting went and Scott, he was a great guy to do business with.

Great salesman

Jeff was here and was very knowledgeable about what you do and why. He explained everything in layman’s terms. No high pressure. He is an asset to you company.

Positive experience

Scott came out today. I had contacted them this morning and was surprised at the quick response. I have a situation of dampness in the middle of my basement and even though he had no solution at this time for his company to perform, he gave me several options that I could try myself and then see what happens. We both agreed that digging up my Nature Stone floor was a last resort. Scott was very helpful, courteous and took the time to attempt to make an evaluation. He did take some images and my floor will be a topic in an upcoming round-table discussion of employees. My wife and I were very impressed with the way Scott handled everything even though this was all part of the complementary inspection. Bravo!

Basement water and foundation issues

After years of having water problems in our basement, we called Keystone Basement. Within minutes of requesting information, we received a phone call. Dylan met with us and explained their system and went out of his way to make sure the project was completed to our satisfaction. Wes and his crew completed the work ahead of schedule. We are very pleased with their service.

Great Job!

We had an internal french drain installed recently and the team was very professional and knowledgeable. It ended up taking them a little longer than we thought because they ran into a few issues once they were down there but I was always able to get a hold of the original sales person and/or the owner to get my questions about impact resolved. The finished product looks great and the group of guys working on the project did a wonderful job. I would definitely recommend them.

THE KEYSTONE ADVANTAGE

The number one complaint about contractors is the customer not getting what they thought they were… There was a difference in expectations…

Office Keystone Basement Systems


  • 205 31st St. McKeesport, PA 15132
  • (888) 356-2064