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I discovered water on my basement floor along the drainage system installed by Keystone. I called Keystone. They sent out Barry who professionally assessed the situation. After a short time he discovered that the water was coming from a furnace condensation issue and not the drainage system. This problem was solved with a new furnace filter! And they all lived happily ever after! Thanks Barry!
It's a pleasure to use a company who stands by their work and provides good service.
On October 25, 2020 Keystone Basement Systems installed an internal French drain and sump pump in our wine cellar. Randy was great in explaining what needed done. He gave us an estimate and said they could do the work in a few days. In 3 days they scheduled the job and Bruce and Allan did the work. We discussed continuing the trench to another wall while they were there. They did an amazing job as per agreed. They were very skillful in explaining what and why they were doing each step. They worked very hard breaking up the cement with a powerful jack hammer and carried away the debris in buckets. They cleaned up when done each day and informed me what time they would arrive the next day. They were extremely hard workers and very knowledgeable in answering all of our questions. I would highly recommend them.
We have had a great experience with Keystone Basement Systems. Brian conducted our initial consultation and thoroughly explained what was to be done. They arrived and finished the job in one day. We have had several hard rains and everything is working well. We had wished they would have covered our furniture and we are not very tech minded but they were very helpful with obtaining all paper work through mail.Overall experience was great!
We had a large job in September and since had issues after the job was finished. I've reached out to our rep Brian and he came out to assess everything to take pictures. I was worried that since the job was done our issues would be the least of their concern and we'd be put on the back burner. Next thing I know Ron, the QC inspector and his coworker Barry came to the house to make sure everything had been fixed and taken care of. I cant thank them all enough for their time and getting us taken care of once and for all. Many companies dont like to deal with issues once a job is completed, Keystone is just the opposite and are great to work with, thank you Barry, Ron and Brian!
Randy Abrams has done an amazing job talking me through my basement flooding issues and how to best resolve them. He is very professional, prompt and very easy to work with.
From the beginning With Brian McWhirter, the certified field inspector came on a Monday, analyzed the problem , quoted a price, and by Wednesday , I had a installed system thanks also to the installation foreman Bruce Pantojas and his assistent. They were Great, very cooperative and Efficient. Great job from beginning to end.
All good. Technicians checked all parts of installation. Congenial and knowledgeable throughout inspection.
The floor in our kitchen is unlevel and we were concerned that it might be something wrong with the joists underneath and that they might need to jacked up. Brian came out and did a thorough exam of the underside of the floor and it was fine. It was refreshing to have a salesperson tell us that all we need was a handyman to replace the underlayment in the kitchen itself. Brian was very nice, he spoke clearly while he explained what he was doing and answered all our questions. Although we didn't need to use this company I will recommend them to others.
Wonderfull Randy took his time explained everything to me and took his time Also help to lower the cost which was great Randy is a great sales person and very nice and polite He was a pleasure to work with
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