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Hello, I was pleasantly surprised by the professionalism, punctuality, and technical ability of Jeff when he visited me for the free estimate today. I have met with several contractors to look at our basement issues and suggest possible solutions. The vast majority of those experiences with other companies have been underwhelming to phrase it in the most politely way I can think of. The proposed solutions were on point and seemingly all good options. Jeff was thorough with his review of the property and the foundation issues. He went in to detail about the differences between the options and the pro’s and cons of each with out activating the “pushy sales person” button which was refreshing! Thanks Jeff and Keystone Basement Systems! 5 Stars (would highly recommend)
Chris was professional, prompt, friendly, and knowledgable. He communicated clearly and took time to make sure we understood every step. He was engaging and did not come off as ‘pushing for a sale’. He’s great!
A little over a year after carbon fiber straps were installed, we noticed water coming into our garage. KBS came out quickly and addressed our issue. The service technician (Barry) was friendly and efficient. We're very pleased with our experience with Keystone Basement Systems.
Barry your tech came to our residence in Conneaut Lake to check the sump pumps. he went above and beyond what was required. He not only carried a new battery in from my trunk but carried the 2 old batteries out and placed them in my trunk. he was did an excellent job on verifying that everything was performing properly and explained all aspects of what he was doing in an regular language. because of his explanations, we had him install an new dehumidifier while he was there. in addition I would l like to compliment Rene for her outstanding customer service. she helped us with any questions we had leading up to completing our appointment and working with us on the purchase of the new dehumidifer. these two people are a great asset to your organization.
After having trouble with our system after a large weather system, Barry arrived and was courteous, tremendously knowledgeable, and had us back up with the perfect fix to our issue. Any company that finds technicians like Barry gets an obvious high recommendation.
Unfortunately due to hurricane Ida, my sump pump system could not keep up and died. Understandably the system was close to nine years old. Thank God the back up battery sump pump system continued to work! I did not get one drop of water in my basement! Barry, Keystones service man came out this morning to repair the sump pump. He was extremely nice, knowledgeable, funny and went above and beyond to help me out. There was some obscure pipe that did ooze a little bit of water and I told him about it. Out of the kindness of Barry’s heart he went outside and assessed the situation for me. Barry re-cemented the pipe on the wall to help with the using, went outside and showed me what the problem is. Unfortunately I need to get a plumber out here but… At least I know now what the problem is. Barry did not need to go above and beyond, but he did and I appreciate that!
The customer service agent was top notch! Friendly, professional, and efficient! Everything one would ask for
Berry was very knowledgeable and friendly. Would recommend him to everyone and anyone!
Barry came to fix a leak and did a great job! Very nice guy.
Great! Barry is very friendly and helpful, he went above and beyond explaining our problem to us and I’d recommend this company to anyone
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